Luxury F&B Guest Concierge & Reservations Lead

palazzoversacedubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Palazzo Versace Dubai is seeking an experienced Hostess to welcome guests, manage reservations, and ensure a remarkable arrival experience in a luxury setting. You will escort guests to tables, relay VIP preferences, and coordinate with F&B to maintain flawless guest journeys.

The ideal candidate has strong English communication, exceptional interpersonal skills, and a passion for personalized service in a fast-paced luxury environment. A polished appearance and positive demeanor are essential.

Qualifications

• Must have prior hostess or guest relations experience in luxury hospitality (5-star hotel or luxury restaurant).
• Strong English communication and confident, welcoming demeanor.
• Solid knowledge of reservations, seating procedures, and guest relations etiquette.
• Passion for delivering personalized service and memorable guest experiences.
• Outstanding organizational skills with the ability to manage multiple priorities.
• Professional, composed approach to problem-solving and guest feedback handling.

Responsibilities

• Welcome guests warmly and engage them professionally to ensure a personalized arrival experience.
• Manage reservations, walk-ins, waiting lists, table allocations, and seating efficiently.
• Escort guests to tables and communicate VIP details and guest preferences to the team.
• Maintain current knowledge of menus, promotions, hours, and facilities to assist guests confidently.
• Anticipate guest needs, handle requests and follow up as required.
• Coordinate with F&B and other departments for a seamless guest experience.
• Support Restaurant Manager with daily operations and guest flow.
• Maintain grooming, presentation, and luxury service standards at all times.

Skills

Excellent communication

Interpersonal skills

Guest relations

English fluency

Multitasking

Flexible shifts

Job description

Palazzo Versace Dubai is seeking an experienced Hostess to welcome guests, manage reservations, and ensure a remarkable arrival experience in a luxury setting. You will escort guests to tables, relay VIP preferences, and coordinate with F&B to maintain flawless guest journeys.

The ideal candidate has strong English communication, exceptional interpersonal skills, and a passion for personalized service in a fast-paced luxury environment. A polished appearance and positive demeanor are essential.