Luxury F&B Captain - Guest Experience Leader

InterContinental Hotels Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

InterContinental Residences Dubai Business Bay is seeking an F&B Captain to lead floor service with warmth and personal flair. You will coordinate with the kitchen and departments to deliver seamless, luxury guest experiences and set the tone for service excellence.

In this role, you will guide pre-shift briefings, supervise service during peak periods, and ensure every guest interaction reflects InterContinental’s standards of hospitality. A confident, guest-focused leader thrives here.

Qualifications

• Proven ability to lead frontline service in luxury hospitality.
• Strong guest focus with ability to anticipate needs.
• Excellent teamwork and communication with kitchen and other departments.

Responsibilities

• Lead floor service and act as service leader during shifts.
• Coordinate with kitchen and other departments to ensure seamless guest experiences.
• Oversee pre-shift briefings and outlet preparation, maintaining InterContinental standards.
• Engage guests, build relationships, and maintain warm, personalised service.

Skills

Leadership

Guest service

Attention to detail

Communication

Job description

InterContinental Residences Dubai Business Bay is seeking an F&B Captain to lead floor service with warmth and personal flair. You will coordinate with the kitchen and departments to deliver seamless, luxury guest experiences and set the tone for service excellence.

In this role, you will guide pre-shift briefings, supervise service during peak periods, and ensure every guest interaction reflects InterContinental’s standards of hospitality. A confident, guest-focused leader thrives here.