F&B Captain at InterContinental Residences Dubai Business Bay

InterContinental Hotels Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

InterContinental Residences Dubai Business Bay is seeking an F&B Captain to lead floor service with warmth and personal flair. You will coordinate with the kitchen and departments to deliver seamless, luxury guest experiences and set the tone for service excellence.

In this role, you will guide pre-shift briefings, supervise service during peak periods, and ensure every guest interaction reflects InterContinental’s standards of hospitality. A confident, guest-focused leader thrives here.

Qualifications

• Proven ability to lead frontline service in luxury hospitality.
• Strong guest focus with ability to anticipate needs.
• Excellent teamwork and communication with kitchen and other departments.

Responsibilities

• Lead floor service and act as service leader during shifts.
• Coordinate with kitchen and other departments to ensure seamless guest experiences.
• Oversee pre-shift briefings and outlet preparation, maintaining InterContinental standards.
• Engage guests, build relationships, and maintain warm, personalised service.

Skills

Leadership

Guest service

Attention to detail

Communication

Job description

At InterContinental Residences Dubai Business Bay, we believe exceptional hospitality begins with exceptional people.

We are looking for an F&B Captain who brings confidence, warmth, and genuine passion for creating memorable dining experiences. Someone who understands that luxury is not simply about what we serve—it is how we welcome, anticipate, connect, and care for every guest.

This is an opportunity to join a distinctive residential luxury environment in the heart of Dubai, where thoughtful service and attention to detail define the experience.

This Is More Than a Service Role

At InterContinental Residences Dubai Business Bay, our guests expect more than a meal.

They expect to feel recognised.

They expect service that feels effortless.

They expect every detail to be thoughtfully considered.

As an F&B Captain, you will be at the heart of that experience.

You will lead service from the floor, support your colleagues, coordinate seamlessly with the kitchen and other departments, and ensure every guest interaction reflects the warmth, sophistication, and personalised service associated with InterContinental.

You will be a visible presence during service—someone who sets the tone, supports the team, and steps in whenever needed to ensure the guest experience remains exceptional.

Why This Role Matters

Great F&B experiences don't happen by accident.

They come from preparation, teamwork, attention to detail, and people who genuinely care.

As an F&B Captain, you will play an important role in translating our service standards into real guest experiences every day.

You will help create an environment where colleagues feel supported, service flows naturally, and guests feel genuinely welcomed.

Whether it is remembering a guest's preference, anticipating a request before it is made, supporting a busy service, or turning a small moment into a memorable one—you will help make the difference.

Lead the Experience

You will be more than a supervisor on the floor.

You will be a service leader.

From pre-shift briefings and outlet preparation to guest engagement and service recovery, you will help ensure every part of the operation works together.

You will set the example through your own service, support colleagues through busy periods, and maintain the standards that make the InterContinental experience distinctive.

Your leadership will be hands-on, visible, and personal.

What You'll Bring to the Table

Exceptional Service

Create warm, attentive, and personalised experiences that make guests feel valued.

Confident Leadership

Guide and support the team while maintaining a positive, professional atmosphere.

Operational Excellence

Keep service organised, efficient, and consistent from opening through closing.

Guest Connection

Build genuine relationships, understand preferences, and anticipate needs.

Attention to Detail