Dubai F&B Captain: Lead Service & Guest Experience

Swiss Connect Solutions; Dubai; On-site; AED 20,000 - 22,000; Full time

Benefits offered by this job

Meal allowance

Service charge provided

Accommodation provided

Job summary

Dubai 4-Star Hotel is seeking an experienced F&B Captain to lead daily service, guide the team, and ensure guests enjoy a welcoming, high-quality dining experience.

You will oversee an assigned section, maintain hotel standards, coordinate with kitchen, and train junior staff. The position requires a female candidate with at least 2 years in F&B, strong English, and flexibility for shifts; accommodation and meals may be provided.

Qualifications

• Female candidate with at least 2 years of relevant Food & Beverage experience.
• Previous experience in a Captain, team leader, or senior Waiter/Waitress role is preferred.
• Hotel or quality restaurant experience is an advantage.
• Excellent communication and customer service skills.
• Good knowledge of food and beverage service standards.

Responsibilities

• Welcome guests warmly and ensure they receive attentive, professional service.
• Oversee the service of an assigned section and ensure tables are set and maintained to hotel standards.
• Guide and support Waiters and other team members during service.
• Take and check food and beverage orders accurately when required.
• Maintain strong knowledge of the menu, ingredients, and beverages to assist guests and make recommendations.
• Coordinate with the kitchen and other departments to ensure smooth service.
• Respond to guest requests and resolve concerns professionally, escalating issues when needed.
• Ensure service areas are clean, organized, and properly stocked.
• Follow hotel standards for hygiene, health, safety, and guest service.
• Support the wider Food & Beverage team as required.

Skills

Customer service

Communication

Teamwork

English proficiency

Hospitality

Job description

Dubai 4-Star Hotel is seeking an experienced F&B Captain to lead daily service, guide the team, and ensure guests enjoy a welcoming, high-quality dining experience.

You will oversee an assigned section, maintain hotel standards, coordinate with kitchen, and train junior staff. The position requires a female candidate with at least 2 years in F&B, strong English, and flexibility for shifts; accommodation and meals may be provided.