Luxury Events & Group Sales Manager

Park Hyatt; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Park Hyatt Dubai seeks an Events Manager to lead event and group sales, drive revenue and profitability, and manage confirmed business from planning to completion. The role blends commercial strategy, client relationships, cross-department coordination, and team leadership to deliver luxury events aligned with the property's high service standards.

You will supervise the Events Sales team, develop strategies to maximise banquet and catering revenue, monitor lead conversion and forecasts, and

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Events Management, Sales, Business Administration, or a related discipline.
• Proven track record of achieving event revenue targets, improving lead conversion, maximizing function-space utilization, and driving profitability.
• Strong leadership and team-development skills, with experience in coaching and commercial service culture.

Responsibilities

• Lead the Events Sales team in generating, converting, and managing event and group business while achieving revenue and profitability targets.
• Develop and implement strategies to increase banquet and catering revenue, average spend, function-space utilization, and overall commercial contribution.
• Evaluate enquiries and event mix strategically to ensure secured business aligns with commercial objectives, operational capacity, and luxury brand positioning.
• Monitor lead conversion, booking pace, production, pipeline, and forecasts, implementing actions to address performance gaps and maximize opportunities.
• Oversee the timely handling of enquiries and ensure proposals, quotations, presentations, contracts, and sales agreements are professionally prepared.
• Build and maintain strong relationships with corporate clients, event organizers, wedding planners, agencies, and key accounts to generate repeat and referral business.
• Oversee multiple events and group stays from confirmation through planning, execution, departure, and post-event follow-up.
• Ensure a seamless handover between Groups Sales and Events, with all client requirements, contractual commitments, and operational details communicated accurately.
• Review Banquet Event Orders, group resumes, rooming lists, event checklists, VIP arrangements, permits, and other documentation for accuracy and timely distribution.
• Lead pre-convention and operational meetings while coordinating with all relevant departments to ensure seamless event and group delivery.
• Ensure contracts, deposits, credit arrangements, event permits, and supporting documentation comply with company policies, commercial guidelines, and local regulations.
• Coach and develop the Events Sales team, monitor individual and departmental performance, and foster a culture of accountability, collaboration, and exceptional client service.

Skills

Event sales

Team leadership

Client relationship

Negotiation

Revenue targets

Education

Bachelor’s degree in Hospitality Management

Tools

CRM platforms

Opera

Envision

Microsoft Office

Job description

Park Hyatt Dubai seeks an Events Manager to lead event and group sales, drive revenue and profitability, and manage confirmed business from planning to completion. The role blends commercial strategy, client relationships, cross-department coordination, and team leadership to deliver luxury events aligned with the property's high service standards.

You will supervise the Events Sales team, develop strategies to maximise banquet and catering revenue, monitor lead conversion and forecasts, and