Luxury Customer Engagement Specialist - EN/AR

BRAU.; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Brau in Dubai is seeking a Customer Engagement Specialist to manage multi-channel communications for our luxury salon and brand. The role demands exceptional attention to detail and top-tier customer service to elevate the customer journey.

You will build trust-based relationships in English and Arabic, handle complaints professionally, and contribute to achieving monthly sales targets through superior service. This is a full-time position based in Dubai.

Qualifications

• Minimum 2 years’ experience in contact center or customer service for a luxury brand or experience working within a luxury beauty, hospitality, or medical environment
• Previous beauty industry experience preferred but not essential
• Fluent in English and Arabic

Responsibilities

• Manage all communications received by Brau (WhatsApp, Instagram, Calls, Emails, Online Bookings)
• Develop and improve Brau customer engagement scripts
• Respond to all enquires with the high standards set by the Customer Engagement Team
• Facilitate complaint resolution
• Managing and optimizing the salon schedule
• Meet monthly sales targets

Skills

CRM

Customer relations

Bilingual English Arabic

Time management

Complaint handling

Luxury brand experience

Education

High School Diploma or Higher

Job description

Brau in Dubai is seeking a Customer Engagement Specialist to manage multi-channel communications for our luxury salon and brand. The role demands exceptional attention to detail and top-tier customer service to elevate the customer journey.

You will build trust-based relationships in English and Arabic, handle complaints professionally, and contribute to achieving monthly sales targets through superior service. This is a full-time position based in Dubai.