Customer Engagement Specialist - Arabic speaking

Brau Artists; Dubai Emirate; On-site; AED 90,000 - 150,000; Full time

Job summary

Brau Artists in Dubai seeks a Customer Engagement Associate to manage communications across WhatsApp, Instagram, calls, emails and online bookings.

The role requires 2+ years in luxury customer service, fluency in English and Arabic, and strong relationship-building and time-management skills. You will develop and refine engagement scripts and ensure high standards in complaint resolution while maintaining salon scheduling and targets.

Qualifications

• Minimum 2 years' experience in contact center or customer service for a luxury brand.
• Experience in luxury beauty, hospitality, or medical environment preferred.
• Fluent in English and Arabic.

Responsibilities

• Manage communications across WhatsApp, Instagram, calls, emails, and online bookings.
• Develop and improve Brau customer engagement scripts.
• Respond to inquiries with high standards and facilitate complaint resolution.
• Manage and optimize salon schedule.
• Meet monthly sales targets.

Skills

Customer relationship management

Fluent English and Arabic

Conflict resolution

Time management

Education

High School Diploma or higher

Job description

The Brau Customer Engagement Team is responsible for the overall communication to the company. Our business has built its core around customer service and going the extra mile for our clients. Therefore, this role requires great attention to detail and the highest level of customer service in order to elevate the customer service journey.

Key responsibilities and accountabilities

• Manage all communications received by Brau (WhatsApp, Instagram, Calls, Emails, Online Bookings)

• Develop and improve Brau customer engagement scripts

• Respond to all enquires with the high standards set by the Customer Engagement Team

• Facilitate complaint resolution

• Managing and optimizing the salon schedule

• Meet monthly sales targets

Knowledge, skills, abilities

• Strong customer relationship management

• Ability to build trust-based relationships with customers

• Knowledge of the beauty industry and treatments that we provide

• Ability to handle complaints and conflict resolution professionally with calmness and self-control

• Professional verbal and written English and Arabic

• Time management: ensuring time is managed between different channels of communication

Education and experience

Education

• High School Diploma or Higher

Experience

• Minimum 2 years' experience in contact center or customer service for a luxury brand or experience working within a luxury beauty, hospitality, or medical environment

• Previous beauty industry experience in preferred but not essential

• Due to the nature of the job, candidate must speak fluent in English and Arabic