Luxury CRM & Client Experience Lead

BVLGARI

Dubai

On-site

AED 300,000 - 520,000

Full time

7 days ago

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Job summary

BVLGARI in Dubai seeks a seasoned CRM & Client Development Associate Manager to own the end-to-end client journey and co-shape omnichannel experiences across the Maison. This role drives CRM excellence, acts as a cultural ambassador, and collaborates with Retail, Marketing, Merchandising, Training, and HQ to strengthen loyalty and lifetime value.

The ideal candidate brings 7–10 years in luxury client engagement, CRM, and clienteling strategy, with a track record of translating global visions

Qualifications

Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
Proven ability to translate global brand vision into local market experiences in the luxury sector.
Experienced in leveraging data analytics to improve performance and drive client engagement.

Responsibilities

Define and execute the market's client engagement strategy with the Omnichannel Manager, translating global vision into locally relevant experiences across the client journey, and track KPIs (NPS, CLTV, Loyalty).
Act as the local cultural ambassador, translating client rituals and expectations into strategic guidance for cross-functional teams to reflect local nuances.
Drive the market's CRM and clienteling strategy; oversee campaigns, activation plans, performance monitoring, and sharing best practices with HQ and boutique teams.
Champion client-centricity across the organization by embedding client insights into strategic decisions to create exceptional experiences and long-term value.