CRM & Client Development Associate Manager

LVMH Group; Dubai; On-site; AED 250,000 - 450,000; Full time

Job summary

LVMH Group in Dubai is seeking a Senior CRM & Client Development Associate Manager to own the end-to-end client journey, aligning with the Omnichannel lead to shape how clients build, experience and celebrate their relationship with the Maison.

You will drive CRM and clienteling excellence, oversee campaigns and activation plans, translate local client behaviors into strategic recommendations, and partner with Retail, Marketing and HQ to strengthen loyalty and lifetime value.

Qualifications

• 7-10 years in luxury client engagement, CRM and clienteling strategy development.
• Translate global brand vision into local market experiences to boost loyalty and performance.
• Lead CRM programs and omnichannel client experiences with data analytics.

Responsibilities

• Define and execute the market's client engagement strategy with the Omnichannel Manager.
• Oversee the clienteling calendar, campaigns, and activation plans; monitor performance and disseminate best practices.

Skills

CRM

Clienteling

Omnichannel

Data analytics

Job description

CRM & Client Development Associate Manager

The CRM & Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.

Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem—from retail experience and architecture to merchandising, communications, events and training.

Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.

Job responsibilities

Key Responsibilities

Client Engagement Strategy & Vision:Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.

Cultural Insights & Advocacy:Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.

CRM & Clienteling Oversight:Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.

Client-Centric Ecosystem Development:Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.

Profile

• Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
• Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance.
• Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture.
• Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.

Additional information

• Client Relationship Management (CRM) Strategy & Execution
• Clienteling Expertise
• Omnichannel Strategy & Implementation
• Market & Cultural Intelligence (Luxury Sector)
• Data Analysis & Performance Monitoring (KPIs: NPS, CLTV, Loyalty)

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.

Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back - to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.