Luxury CRM & Client Experience Lead (Omnichannel)

Bvlgari; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Bvlgari is seeking a CRM & Client Development Associate Manager to lead the end-to-end client journey within the Dubai market. Working with the Omnichannel Manager, you will shape how clients build and celebrate their relationship with the Maison, across retail, architecture, merchandising, communications and events.

The role requires senior expertise in CRM, clienteling, and data-driven decision making, with a focus on luxury client culture and cross-functional collaboration to enhance loyalty

Qualifications

• Requires deep knowledge of CRM strategies and clienteling in luxury brands.
• Expertise in omnichannel experiences and customer journey optimization.
• Strong data analytics and ability to translate insights into action.

Responsibilities

• Define and execute the market's client engagement strategy across the entire client journey.
• Act as cultural ambassador translating local client behavior into strategic recommendations.
• Oversee CRM and clienteling cadence, campaigns, and activation plans with HQ alignment.
• Partner with Retail, Marketing, VM, Training and other functions to embed client insights into decisions.

Skills

CRM strategy

Clienteling

Omnichannel

Data analytics

Stakeholder management

Cross-functional leadership

Presentation skills

Market insights

Luxury sector

Job description

Bvlgari is seeking a CRM & Client Development Associate Manager to lead the end-to-end client journey within the Dubai market. Working with the Omnichannel Manager, you will shape how clients build and celebrate their relationship with the Maison, across retail, architecture, merchandising, communications and events.

The role requires senior expertise in CRM, clienteling, and data-driven decision making, with a focus on luxury client culture and cross-functional collaboration to enhance loyalty