Luxury Concierge Agent – Guest Experience Champion

Four Seasons Hotels Ltd; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Complimentary accommodation

Full board meals

Medical insurance

Life insurance

Annual leave

Home leave ticket

End-of-service benefits

Fitness access

Career development

Job summary

Four Seasons Resort Dubai at Jumeirah Beach is seeking a guest services professional to provide upscale experiences throughout guests' stays. You will anticipate needs, coordinate with partners, and ensure seamless service in a luxury environment.

In this role, you will engage with guests, recommend local attractions, monitor standards, and operate front-office systems to deliver exceptional experiences. The position requires 6 days per week over 48 hours and offers comprehensive benefits and

Qualifications

• 1+ years of experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Strong cross-cultural sensitivity and customer service orientation.
• Ability to understand and anticipate guest preferences.

Responsibilities

• Provide upscale guest service experiences to guests throughout their stay.
• Proactively engage with third-party vendors such as transportation, valet, and car rental services.
• Recommend local attractions and dining/shopping options to guests.
• Monitor service standards and guest feedback, proposing improvements.
• Utilize front office systems to manage guest information and requests.

Skills

Customer service

Interpersonal skills

Cross-cultural sensitivity

Guest-centric

Job description

Four Seasons Resort Dubai at Jumeirah Beach is seeking a guest services professional to provide upscale experiences throughout guests' stays. You will anticipate needs, coordinate with partners, and ensure seamless service in a luxury environment.

In this role, you will engage with guests, recommend local attractions, monitor standards, and operate front-office systems to deliver exceptional experiences. The position requires 6 days per week over 48 hours and offers comprehensive benefits and