Concierge Agent

Four Seasons Hotels and Resorts; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Complimentary accommodation

Full board meals

Medical insurance

Life insurance

Annual leave

Home leave ticket

End-of-service benefits

Fitness access

Career development

Job summary

Four Seasons Resort Dubai at Jumeirah Beach is seeking a guest services professional to provide upscale experiences throughout guests' stays. You will anticipate needs, coordinate with partners, and ensure seamless service in a luxury environment.

In this role, you will engage with guests, recommend local attractions, monitor standards, and operate front-office systems to deliver exceptional experiences. The position requires 6 days per week over 48 hours and offers comprehensive benefits and

Qualifications

• 1+ years of experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Strong cross-cultural sensitivity and customer service orientation.
• Ability to understand and anticipate guest preferences.

Responsibilities

• Provide upscale guest service experiences to guests throughout their stay.
• Proactively engage with third-party vendors such as transportation, valet, and car rental services.
• Recommend local attractions and dining/shopping options to guests.
• Monitor service standards and guest feedback, proposing improvements.
• Utilize front office systems to manage guest information and requests.

Skills

Customer service

Interpersonal skills

Cross-cultural sensitivity

Guest-centric

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms - including 49 suites - subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• Provide upscale guest service experiences to guests throughout their stay.
• Proactively work and engage 3rd party vendors included but not limited to: Transportation, Valet parking and car rental companies.
• Recommend local tourist spots, including places to dine, shop and sight-see.
• Monitor standards of service and response to our overall product, through observations and Medallia guest comments, and recommends short- and long-term changes through regular feedback, daily reports and proposals.
• Utilize a variety of computer systems within all Front Office departments.

What you bring

• 1 + years' experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest's preferences.

What we offer:

• Competitive tax-free salary, service charge, and tips.
• Complimentary accommodation with full board meals.
• Transportation to and from work.
• Medical and life insurance coverage.
• Annual leave, home leave ticket, and end-of-service benefits.
• Access to fitness, recreational, and social activities.
• Learning, development, and global career growth opportunities

Schedule & Hours:

• 6 days per week over 48 working hours