Luxury Concierge & Guest Experience Specialist

Four Seasons Hotel; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Four Seasons Hotel in Dubai seeks a guest services professional to deliver upscale experiences throughout guests’ stays. You will anticipate needs, coordinate with transportation, valet and car rental partners, and guide guests to local dining, shopping and sightseeing options.

You will monitor service standards using guest feedback and Medallia, proposing short- and long-term improvements. Strong interpersonal skills, cross-cultural sensitivity and a guest-centric mindset are essential to

Qualifications

• 1 year experience in luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest centricity and understanding guest preferences.

Responsibilities

• Provide upscale guest service experiences to guests throughout their stay.
• Proactively work and engage 3rd party vendors included but not limited to Transportation Valet parking and car rental companies.
• Recommend local tourist spots including places to dine, shop and sight-see.
• Monitor standards of service and response to our overall product through observations and Medallia guest comments and recommends short- and long-term changes through regular feedback daily reports and proposals.
• Utilize a variety of computer systems within all Front Office departments.

Skills

Guest services

Interpersonal communication

Cross-cultural sensitivity

Guest-centric approach

Tools

Front Office systems

Job description

Four Seasons Hotel in Dubai seeks a guest services professional to deliver upscale experiences throughout guests’ stays. You will anticipate needs, coordinate with transportation, valet and car rental partners, and guide guests to local dining, shopping and sightseeing options.

You will monitor service standards using guest feedback and Medallia, proposing short- and long-term improvements. Strong interpersonal skills, cross-cultural sensitivity and a guest-centric mindset are essential to