Luxury Club Lounge Supervisor

InterContinental Hotels Group; Ras Al Khaimah; Vor Ort; AED 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Uniform provided

Room discounts

Training programs

Zusammenfassung

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Club InterContinental Supervisor to lead a multi-skilled team and deliver seamless, personalised luxury experiences from check-in to departure.

Join a brand committed to exceptional service, with a focus on guest recognition, professional communication, and adherence to brand standards across Front Office, Guest Relations, F&B, and Housekeeping.

Qualifikationen

• 3–4 years’ experience in Front Office, Guest Services, or Food & Beverage within a luxury hotel or resort.
• Previous supervisory exposure in a guest-facing or service leadership role.
• Strong understanding of personalised, high-end guest service.
• Confident, polished, and professional communication style.
• Natural leadership approach with the ability to lead by example.

Aufgaben

• Oversee the daily operations of Club InterContinental, ensuring smooth and personalised check-in and check-out experiences.
• Supervise Club Lounge service across breakfast, afternoon tea, evening cocktails, and all-day refreshments.
• Lead, coach, and inspire a multi-skilled team to deliver consistent, refined service standards.
• Ensure service flows seamlessly, standards remain impeccable, and guest preferences are anticipated.
• Work closely with Front Office, Guest Relations, Food & Beverage, and Housekeeping to deliver seamless guest journeys.
• Handle guest feedback and concerns with discretion, confidence, and professionalism.
• Ensure Club guests receive priority recognition and personalised attention at every touchpoint.
• Support billing accuracy, cost awareness, and compliance with established procedures.
• Ensure full compliance with IHG brand standards, hygiene, safety, and local regulations.

Kenntnisse

Front Office

Guest Services

Food & Beverage

Supervisory

Opera PMS

Tools

Opera PMS

Jobbeschreibung

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Club InterContinental Supervisor to lead a multi-skilled team and deliver seamless, personalised luxury experiences from check-in to departure.

Join a brand committed to exceptional service, with a focus on guest recognition, professional communication, and adherence to brand standards across Front Office, Guest Relations, F&B, and Housekeeping.