Luxury Club Lounge Attendant — Elite Guest Experience

InterContinental Hotels Group; Dubai; On-site; AED 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to warmly welcome Club InterContinental guests and provide top-tier service across breakfast, afternoon tea, and evening cocktails.

You will maintain lounge presentation, anticipate guest needs, and collaborate with Front Office, Housekeeping, and F&B teams to ensure a seamless guest journey. Fluency in English is essential, with additional languages a plus.

Qualifications

• Previous experience in a guest-facing role, preferably in a luxury hotel or lounge environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional service.
• Fluent in English; knowledge of other languages is a plus.
• Basic knowledge of food and beverage service etiquette and hygiene standards.

Responsibilities

• Provide a warm and professional welcome to all Club InterContinental guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails in accordance with IHG service standards.
• Maintain the cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.
• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.
• Uphold InterContinental brand standards and maintain confidentiality at all times.

Skills

Guest service

Interpersonal skills

English fluency

Attention to detail

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to warmly welcome Club InterContinental guests and provide top-tier service across breakfast, afternoon tea, and evening cocktails.

You will maintain lounge presentation, anticipate guest needs, and collaborate with Front Office, Housekeeping, and F&B teams to ensure a seamless guest journey. Fluency in English is essential, with additional languages a plus.