Luxury Client Experience Specialist

Audemars Piguet; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Audemars Piguet in Dubai seeks a Client Experience professional to deliver a highly personalized AP House journey for high‑net‑worth clients, ensuring discretion, warmth and impeccable service. You will coordinate client visits, plan weekly activations, and collaborate with CRM, Retail and Marketing to elevate brand storytelling and client loyalty.

The role requires a Bachelor’s degree in Hospitality or related field, at least two years in luxury retail or hospitality, and fluent English (Arabic

Qualifications

• Bachelor’s degree in Hospitality, Business, or related field.
• Minimum 2 years of experience in luxury retail or hospitality.
• Fluent English language skills; Arabic a plus.
• Excellent interpersonal and organizational skills.
• Excellent customer management skills.
• Proven ability to deliver personalized client experiences.
• Excellent communication with high-end clientele.
• Strong understanding of luxury standards and brand storytelling.

Responsibilities

• Deliver a highly personalized and seamless client journey reflecting AP hospitality standards and attention to detail.
• Act as a key point of coordination for client visits, ensuring smooth appointment management and tailored experiences.
• Anticipate client needs and provide bespoke hospitality services, ensuring comfort, discretion, and emotional engagement.
• Manage client feedback and identify opportunities to enhance experience quality.
• Ensure interactions reinforce brand perception and client loyalty.
• Foster collaboration with boutique and AP House teams for a consistent client experience.
• Maintain proactive communication with all stakeholders involved in client experience delivery.
• Be a role model in hospitality, service excellence, and team support.
• Support the Deputy House Director Hospitality in coordinating the team and service delivery.
• Plan, coordinate, and execute weekly client activations aligned with brand standards.
• Collaborate with CRM, Retail, Marketing to engage clients.
• Ensure AP House readiness, including cleanliness and setup.
• Adhere to AP dress code and grooming guidelines.

Skills

Fluent English

Arabic (plus)

Client service

Hospitality

Brand storytelling

Communication

Initiative

Education

Bachelor’s degree in Hospitality

Tools

CRM software

Job description

Audemars Piguet in Dubai seeks a Client Experience professional to deliver a highly personalized AP House journey for high‑net‑worth clients, ensuring discretion, warmth and impeccable service. You will coordinate client visits, plan weekly activations, and collaborate with CRM, Retail and Marketing to elevate brand storytelling and client loyalty.

The role requires a Bachelor’s degree in Hospitality or related field, at least two years in luxury retail or hospitality, and fluent English (Arabic