Luxury Boutique Operations Lead

Audemars Piguet; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Audemars Piguet in Dubai invites an Assistant Boutique Director to lead day-to-day boutique operations, focusing on exceptional client service and team coaching. You will uphold AP standards for presentation and hospitality, while supporting the Director on strategic objectives.

The role emphasizes hospitality management, events, inventory control, and collaboration with Brand and Boutique teams to drive business success.

Qualifications

• Bachelor's degree required in hospitality or related field.
• Minimum 5 years in luxury hospitality operations or premium client-facing roles.
• Experience in hospitality operations, F&B, supplier relations and events.
• Proven record of delivering luxury client experiences and CRM-based client relations.
• Ability to lead, develop and manage teams.
• Strong client-complaint resolution and service recovery skills.
• English fluency; Arabic advantageous.
• Demonstrated initiative and accountability.
• Excellent interpersonal, organizational, and strategic client management.

Responsibilities

• Lead and coach boutique team to deliver exceptional client service and achieve KPIs.
• Develop and manage the annual boutique hospitality calendar and events.
• Oversee hospitality suppliers, F&B, inventory, and budgeting.
• Monitor client feedback and quality visits to drive improvements.
• Maintain boutique presentation aligned with AP brand standards.
• Lead in the Director's absence to ensure business continuity.
• Collaborate to share best practices and drive boutique performance.

Skills

Leadership

Team development

Client service

CRM systems

Food & beverage management

Hospitality operations

English fluency

Education

Bachelor's degree in Hospitality Management, Business Administration, Luxury Management, or related field

Tools

CRM systems

Job description

Audemars Piguet in Dubai invites an Assistant Boutique Director to lead day-to-day boutique operations, focusing on exceptional client service and team coaching. You will uphold AP standards for presentation and hospitality, while supporting the Director on strategic objectives.

The role emphasizes hospitality management, events, inventory control, and collaboration with Brand and Boutique teams to drive business success.