Client Experience Coordinator

Audemars Piguet; United Arab Emirates; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Equal opportunity employer

Job summary

Audemars Piguet is seeking a hospitality-focused professional for AP House in the United Arab Emirates. You will deliver ultra-premium client experiences, manage visits, and coordinate bespoke hospitality services while upholding the brand's standards.

You will collaborate with boutique and AP House teams, support weekly client activations and events, and ensure flawless on-site execution with discretion and emotional engagement.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field.
• Minimum 2 years of experience in luxury retail or hospitality.
• Fluent English language skills are a must; Arabic a plus.
• Excellent interpersonal and organizational skills.
• Proven ability to deliver personalized client experiences.

Responsibilities

• Deliver a highly personalized and seamless client journey reflecting AP hospitality standards.
• Act as a key point of coordination for client visits and appointments.
• Anticipate client needs and provide bespoke hospitality services.
• Manage client feedback and identify opportunities to enhance experience quality.
• Ensure interactions reinforce brand perception and client loyalty.
• Foster collaboration with boutique and AP House teams for consistent service.
• Support events and client activations, including logistics and on-site experience.
• Ensure readiness and presentation of the AP House.

Skills

Fluent English

Arabic (plus)

Customer management

Interpersonal skills

Education

Bachelor's degree in Hospitality or related field

Tools

CRM systems

Job description

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

AP Brand and Watch Industry Proficiency

• Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients
• Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
• Leverage storytelling and general culture to create meaningful and personalized connections with clients
• Continuously develop knowledge of luxury trends, hospitality standards, and client expectations

Client Experience

• Deliver a highly personalized and seamless client journey, ensuring every interaction reflects AP hospitality standards and attention to detail
• Act as a key point of coordination for client visits, ensuring smooth appointment management and tailored experiences
• Anticipate client needs and provide bespoke hospitality services, ensuring comfort, discretion, and emotional engagement
• Manage client feedback and continuously identify opportunities to enhance experience quality
• Ensure all interactions contribute to reinforcing brand perception and client loyalty

Team Relations

• Foster close collaboration with boutique and AP House teams to ensure a consistent and aligned client experience
• Maintain clear and proactive communication with all stakeholders involved in client experience delivery
• Act as a role model in hospitality, service excellence, and team support
• Support the Deputy House Director Hospitality in ensuring smooth team coordination and service delivery

Business Performance and Development

• Support the organization and delivery of events, including logistics, client journey, and on-site experience execution
• Plan, coordinate, and execute weekly client activations, ensuring alignment with brand standards and client expectations, reflecting a consistent, high-quality and immersive brand experience
• Collaborate with internal stakeholders (CRM, Retail, Marketing) to ensure client engagement and participation
• Contribute ideas and proposals to continuously renew and elevate the AP House experience offering
• Ensure the overall readiness and presentation of the AP House, including cleanliness, organization, and hospitality set-up

Operational Excellence

• Ensure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols
• Adhere to AP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry

Qualifications

• Bachelor's degree in Hospitality, Business, or related field
• Minimum 2 years of experience in luxury retail or hospitality is a must
• Fluent English language skills are a must, Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Excellent customer management skills
• Proven ability to deliver personalized client experiences
• Excellent communication with high-end clientele
• Strong understanding of luxury standards and brand storytelling

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.