Assistant Manager, Luxury Call Center

Atlantis Resorts; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Generous F&B privileges

Discounted rates at Kerzner properties

Comprehensive health insurance (with d

Job summary

Kerzner International's Atlantis, The Palm in Dubai is seeking an Assistant Manager, Call Center to lead daily operations, ensure premier guest service and drive performance improvements.

The role demands a bachelor’s degree, 2+ years in a similar luxury setting, and outstanding communication skills to steer a large, diverse team toward service excellence within a fast-paced environment.

Qualifications

• Bachelor's degree and passion for training and call center operations.
• Proven history in driving large teams toward service excellence.
• Excellent verbal and written communication in a fast-paced environment.

Responsibilities

• Assist the Manager, Call Center in managing daily operations.
• Audit, plan, analyze, train and report to sustain top guest service.

Skills

Excellent communicator

Call center operations

Team leadership

Training delivery

Guest service excellence

Education

Bachelor's degree

Job description

Kerzner International's Atlantis, The Palm in Dubai is seeking an Assistant Manager, Call Center to lead daily operations, ensure premier guest service and drive performance improvements.

The role demands a bachelor’s degree, 2+ years in a similar luxury setting, and outstanding communication skills to steer a large, diverse team toward service excellence within a fast-paced environment.