Agent, Call Center - Atlantis The Palm

Atlantis; Dubai; Vor Ort; AED 89.000 - 134.000; Vollzeit

Benefits dieser Stelle

F&B privileges

Discounted rates across properties

Health insurance (medical)

Annual flights home

Life insurance

Incentive program

Wellness & social initiatives

Zusammenfassung

Kerzner International’s Atlantis The Palm seeks a proactive Call Center Agent to manage inquiries and reservations via calls and emails. You will uphold luxury service standards, ensuring courteous, personalized guest interactions and swift resolution of issues.

Opera PMS proficiency and English fluency are essential, with additional language skills highly valued in a diverse guest mix. The role offers a tax-free salary in UAE Dirhams, with benefits including health insurance, travel allowances,

Qualifikationen

• 1+ year experience in contact center or strong customer service background.
• Fluent in English; additional languages welcome (Russian/Arabic/Chinese/French).
• Impeccable presentation and positive attitude in guest interactions.

Aufgaben

• Handle calls, emails, and other channels for inquiries and reservations.
• Process guest feedback and complaints with high quality service.
• Ensure courteous, personalized guest communications to meet business goals.

Kenntnisse

Customer service

Multilingual

Communication

Tools

Opera PMS

Jobbeschreibung

Agent, Call Center - Atlantis The Palm
( 21688 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

As an Agent, Call Center – Operator you will be responsible for handling calls, emails, and any other channel of communication from in House or External guests and colleagues pertaining to inquiries, Reservation requests for Hotel Products and Services, Guest Feedback and Complaints efficiently while following the call standards and high level of quality service at all times. You will ensure courtesy, personalization, graciousness, and thoughtfulness in all forms of communication to attain guest satisfaction and business goals set by the Company’s Leadership.

About You

The successful candidate will have a minimum of 1 year experience in a contact center or significant customer service experience. Impeccable personal presentation, patient when dealing with guests, always maintaining a positive attitude, paying attention to details, and being passionate about customer service are essential. Computer literacy and Opera systems are imperative, and fluency in English is a must.Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.