Lux Call Center Agent: Guest Care & Growth

Kerzner International Management; Abu Dhabi; Vor Ort; AED 45.000 - 78.000; Vollzeit

Benefits dieser Stelle

Health insurance

Annual flights home

Exclusive property discounts

Food & beverage privileges

Colleague wellness programs

Zusammenfassung

Kerzner International Management is seeking an Agent, Call Center for Atlantis The Palm to handle calls, emails, and reservations for hotel products and services. The role focuses on guest satisfaction, with emphasis on courtesy, personalization, and a high standard of service.

Ideal candidates have at least 1 year in a contact center or customer service, impeccable presentation, and fluency in English. Multilingual abilities (Russian, Arabic, Chinese, French) are preferred to support a diverse

Qualifikationen

• Minimum 1 year experience in a contact center or customer service role.
• Impeccable personal presentation and a positive attitude when dealing with guests.
• Fluency in English is required; additional languages (Russian, Arabic, Chinese, French) are preferred.

Aufgaben

• Handle calls, emails and other channels from in-house or external guests and colleagues.
• Process reservations for hotel products and services; manage inquiries and requests efficiently.
• Address guest feedback and complaints with courtesy, personalization and high-quality service.
• Maintain a high level of professionalism and contribute to guest satisfaction and business goals.

Kenntnisse

Customer service

English fluency

Russian language

Arabic language

Chinese language

French language

Opera system proficiency

Tools

Opera System

Jobbeschreibung

Kerzner International Management is seeking an Agent, Call Center for Atlantis The Palm to handle calls, emails, and reservations for hotel products and services. The role focuses on guest satisfaction, with emphasis on courtesy, personalization, and a high standard of service.

Ideal candidates have at least 1 year in a contact center or customer service, impeccable presentation, and fluency in English. Multilingual abilities (Russian, Arabic, Chinese, French) are preferred to support a diverse