Luxury Room Reservations Specialist

Atlantis Dubai; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Tax-free salary

Health insurance (including dental)

Annual flights home

Employee discounts

Wellbeing programs

Job summary

Atlantis Dubai is seeking an Agent, Reservations to provide world-class guest service over the phone and via email, handling inquiries, orders, and requests for Atlantis Dubai properties.

The ideal candidate has experience in call centers or front office, is fluent in English, and may speak additional languages; Opera PMS experience is a plus. We offer a tax-free salary paid in AED and extensive staff benefits.

Qualifications

• Experience in call center or front office environments.
• Impeccable presentation and guest-service mindset; detail oriented.
• Fluent in English; additional languages preferred (Russian, Arabic, Chinese or French).

Responsibilities

• Assist guests over the phone and via email with reservations and inquiries.
• Respond to incoming calls, take orders, and provide information.
• Troubleshoot issues, answer questions, and handle guest complaints.
• Prepare reports and support the Reservations team.

Skills

Call center experience

Front office experience

Guest relations

Hotel reservations

English fluency

Tools

Opera PMS

Job description

Atlantis Dubai is seeking an Agent, Reservations to provide world-class guest service over the phone and via email, handling inquiries, orders, and requests for Atlantis Dubai properties.

The ideal candidate has experience in call centers or front office, is fluent in English, and may speak additional languages; Opera PMS experience is a plus. We offer a tax-free salary paid in AED and extensive staff benefits.