Agent, Call Center - Atlantis The Palm

Atlantis Resorts; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Generous F&B privileges

Exclusive discounted rates

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Job summary

Atlantis, The Palm invites applications for an Agent, Call Center – Operator to handle calls, emails and other channels from in-house or external guests, processing reservations, inquiries, feedback and complaints with a focus on exemplary service.

The successful candidate will have at least 1 year in a contact center or customer service role, be fluent in English, and comfortable using Opera systems. Multilingual support (Russian, Arabic, Chinese or French) is highly valued.

Qualifications

• Minimum 1 year experience in a contact center or strong customer service background.
• Impeccable personal presentation and attention to detail.
• Fluency in English is essential; multilingual capabilities are highly valued.

Responsibilities

• Handle calls, emails and other channels from guests and colleagues.
• Process reservation requests for hotel products and services; address feedback and complaints.
• Maintain courtesy, personalization and quality service aligned with company standards.

Skills

Contact center experience

Customer service

English fluency

Opera systems

Russian language

Arabic language

Chinese language

French language

Tools

Opera PMS

Job description

( 21688 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

As an Agent, Call Center – Operator you will be responsible for handling calls, emails, and any other channel of communication from in House or External guests and colleagues pertaining to inquiries, Reservation requests for Hotel Products and Services, Guest Feedback and Complaints efficiently while following the call standards and high level of quality service at all times. You will ensure courtesy, personalization, graciousness, and thoughtfulness in all forms of communication to attain guest satisfaction and business goals set by the Company’s Leadership.

About You

The successful candidate will have a minimum of 1 year experience in a contact center or significant customer service experience. Impeccable personal presentation, patient when dealing with guests, always maintaining a positive attitude, paying attention to details, and being passionate about customer service are essential. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.

• generous food and beverage privileges


• exclusive discounted rates at all Kerzner properties worldwide


• comprehensive health insurance (with dental coverage)


• annual flights home


• life insurance


• an incentive program


• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.