Luxury Butler Services Manager

Luxury Collection; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

The Luxury Collection Hotels & Resorts in Abu Dhabi seeks an experienced Butler Services leader to manage daily operations and deliver highly personalized guest experiences throughout the stay. You will supervise Butlers, coordinate with Front Office, Housekeeping, F&B, Concierge, and Engineering to ensure flawless service delivery and guest satisfaction.

You will coach staff, manage budgets, and uphold luxury standards while collaborating across departments to create memorable experiences for

Qualifications

• High school diploma or GED required.
• 2 years of experience in Butler Services, Front Office, Guest Relations, or related luxury hospitality area; supervisory/leadership experience preferred.
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related major; no prior work experience required.

Responsibilities

• Oversees daily operations of the Butler Services team and delivers personalized service.
• Ensures guest preferences, arrival details, and information are accurately communicated among Butlers and other departments.
• Reviews daily arrivals, VIP guests, special occasions, and guest profiles for personalized service.
• Conducts regular inspections of rooms and service areas to maintain standards.
• Assigns daily responsibilities and guest portfolios to Butlers based on occupancy and demand.
• Ensures inventory of Butler supplies and guest amenities.
• Monitors adherence to SOPs and LSOPs and budgets.

Skills

Butler services experience

Front Office

Guest relations

Supervisory experience

Leadership

Education

High school diploma or GED

2-year degree in hospitality/related

Job description

The Luxury Collection Hotels & Resorts in Abu Dhabi seeks an experienced Butler Services leader to manage daily operations and deliver highly personalized guest experiences throughout the stay. You will supervise Butlers, coordinate with Front Office, Housekeeping, F&B, Concierge, and Engineering to ensure flawless service delivery and guest satisfaction.

You will coach staff, manage budgets, and uphold luxury standards while collaborating across departments to create memorable experiences for