Guest Experience Ambassador - Luxury Resort

Rixos Hotels Gulf; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Rixos Premium Saadiyat Island is seeking a Guest Relations Agent to deliver outstanding guest service from check-in to check-out. You will be the primary contact for guests, ensuring comfort, resolving issues promptly, and providing personalized services aligned with the hotel's high standards.

Responsibilities include greeting guests, assisting with check-in/out, handling requests, and coordinating with multiple departments to ensure satisfaction.

Qualifications

• Minimum 2 years in a customer-facing role, preferably in hospitality or front office.
• Excellent communication and interpersonal skills.
• Fluent in English and Russian language.
• Proficient in using hotel management software and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Flexibility to work shifts, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, inquiries, and complaints in a timely and courteous manner.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
• Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Record guest feedback and contribute to improving guest satisfaction scores.
• Anticipate guest needs and offer proactive assistance.
• Promote hotel services, facilities, and upgrades when appropriate.

Skills

Customer service

Communication

Russian language

English language

Hotel software

Microsoft Office

Multitasking

Calm under pressure

Tools

Hotel management software

Microsoft Office

Job description

Rixos Premium Saadiyat Island is seeking a Guest Relations Agent to deliver outstanding guest service from check-in to check-out. You will be the primary contact for guests, ensuring comfort, resolving issues promptly, and providing personalized services aligned with the hotel's high standards.

Responsibilities include greeting guests, assisting with check-in/out, handling requests, and coordinating with multiple departments to ensure satisfaction.