Luxury Butler – Bespoke Guest Experience Lead

Sofitel; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a highly professional Butler to deliver exceptional, personalized service to our discerning guests at a 5-star beachfront resort on Palm Jumeirah. You will anticipate needs, manage requests, and coordinate across departments to ensure flawless guest experiences.

Join a luxury team known for elegance, discretion, and meticulous attention to detail, supporting private functions and daily guest interactions with poise and professionalism.

Qualifications

• Proven experience as a Butler or in a high-end hospitality role.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and ability to anticipate guests' needs.
• Proficiency in etiquette, protocol, and luxury service standards.
• Ability to maintain discretion and confidentiality at all times.
• Excellent time management and organizational skills.
• Problem-solving abilities and quick decision-making.
• Physical stamina to stand for extended periods.
• Flexibility to work a rotating schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Ability to work effectively in a multicultural environment.
• Basic computer skills for guest correspondence and record-keeping.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Anticipate and fulfill guests' needs with the utmost attention to detail and discretion.
• Manage guest requests efficiently, including packing/unpacking, laundry services, and personal shopping.
• Coordinate with various departments to ensure seamless service delivery.
• Maintain an organized and immaculate environment in guest suites and common areas.
• Prepare and serve meals, snacks, and beverages as required.
• Assist with event planning and execution for private functions.
• Handle guest correspondence and manage schedules as needed.
• Ensure all service standards are met and exceeded consistently.
• Maintain accurate records of guest preferences and special requirements.
• Collaborate with team members to create a positive and luxurious guest experience.
• Adapt to changing situations and guest needs with flexibility and professionalism.

Skills

Communication skills

Interpersonal skills

Attention to detail

Discretion

Time management

Organization

Problem solving

Multicultural

Professional appearance

Flexibility

English fluency

Job description

Sofitel Dubai The Palm is seeking a highly professional Butler to deliver exceptional, personalized service to our discerning guests at a 5-star beachfront resort on Palm Jumeirah. You will anticipate needs, manage requests, and coordinate across departments to ensure flawless guest experiences.

Join a luxury team known for elegance, discretion, and meticulous attention to detail, supporting private functions and daily guest interactions with poise and professionalism.