Butler (Female)

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Sofitel Dubai The Palm seeks a highly professional Butler to deliver personalized luxury service to our discerning guests. You will anticipate needs, coordinate with departments, and uphold the resort's exacting standards for discretion, etiquette, and exceptional guest experiences.

Responsibilities include packing/unpacking assistance, managing guest requests, event support, and meticulous records of preferences while maintaining a polished, professional appearance in a multicultural luxury

Qualifications

• Experience as a Butler or in high-end hospitality
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to anticipate guests' needs
• Knowledge of etiquette and luxury service standards
• Discretion and confidentiality at all times
• Strong time management and organization
• Problem-solving and quick decision-making
• Physical stamina to stand for extended periods and lift up to 25 pounds
• Weekend and holiday availability
• Professional appearance and demeanor
• Ability to work across cultures
• Basic computer skills for guest correspondence
• Fluency in English; additional languages is a plus

Responsibilities

• Anticipate and fulfill guests' needs with discretion
• Coordinate with departments to ensure seamless service
• Manage guest requests including packing/unpacking and laundry
• Prepare and serve meals, snacks, and beverages as required
• Assist with event planning and private functions
• Maintain organized guest suites and public areas
• Record guest preferences and special requirements

Skills

Butler experience

Exceptional communication

Attention to detail

Etiquette & luxury service

Discretion & confidentiality

Time management

Problem solving

Physical stamina

Flexible schedule

Professional appearance

Multicultural environment

Basic computer skills

Fluent English

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

With touches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

We are seeking a highly professional and detail-oriented Butler to join our esteemed team at Sofitel Dubai The Palm. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our discerning guests, ensuring their comfort and satisfaction throughout their stay.

• Anticipate and fulfill guests' needs with the utmost attention to detail and discretion
• Manage guest requests efficiently, including packing/unpacking, laundry services, and personal shopping
• Coordinate with various departments to ensure seamless service delivery
• Maintain an organized and immaculate environment in guest suites and common areas
• Prepare and serve meals, snacks, and beverages as required
• Assist with event planning and execution for private functions
• Handle guest correspondence and manage schedules as needed
• Ensure all service standards are met and exceeded consistently
• Maintain accurate records of guest preferences and special requirements
• Collaborate with team members to create a positive and luxurious guest experience
• Adapt to changing situations and guest needs with flexibility and professionalism

Qualifications

• Proven experience as a Butler or in a similar high-end hospitality role
• Exceptional communication and interpersonal skills
• Strong attention to detail and ability to anticipate guests' needs
• Proficiency in etiquette, protocol, and luxury service standards
• Ability to maintain discretion and confidentiality at all times
• Excellent time management and organizational skills
• Problem-solving abilities and quick decision-making capabilitiesPhysical stamina to stand for extended periods and lift up to 25 pounds
• Flexibility to work a rotating schedule, including weekends and holidays
• Professional appearance and demeanor
• Ability to work effectively in a multicultural environment
• Basic computer skills for guest correspondence and record-keeping
• Fluency in English; knowledge of additional languages is a plus