Luxury Boutique Sales & Guest Experience Expert

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 80,000 - 105,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Wellbeing programs

Retirement plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Boutique Sales Agent within the Guest Relations team. The role involves assisting in-house guests and visitors in our retail shop, performing POS activities, and handling guest relations administration duties.

You will report to the Guest Relations Manager and contribute to maintaining premium service standards, product knowledge, and exemplary guest experiences at a leading luxury property.

Qualifications

• Experience in luxury property or boutique retail preferred.
• Excellent customer service and communication skills.
• Proficiency with point-of-sale and payment processing.
• Strong presentation and product knowledge in a luxury environment.

Responsibilities

• Greet guests warmly and ensure a premium shopping experience.
• Assist guests in finding products, describe features and benefits.
• Handle cash, card transactions and gift wrapping for purchases.
• Maintain orderly merchandise displays and inventory records.
• Provide guest relations support and assist with follow-ups and emails.

Skills

Luxury retail sales

Guest relations

POS & cash handling

English communication

Interpersonal skills

Education

Senior School qualification

Tools

Computer systems

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Boutique Sales Agent within the Guest Relations team. The role involves assisting in-house guests and visitors in our retail shop, performing POS activities, and handling guest relations administration duties.

You will report to the Guest Relations Manager and contribute to maintaining premium service standards, product knowledge, and exemplary guest experiences at a leading luxury property.