Luxury Boutique Ambassador – Dubai Sales & Customer Experience

LVMH; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

FendiMaison in Dubai Mall is seeking a passionate Ambassador to elevate the luxury customer journey, to discover Brand DNA, build loyalty and recruit new clients to exceed individual and store sales goals. You will lead individual sales, upsell across categories, and deliver service aligned with guidelines while developing CRM-driven relationships and ensuring flawless store operations.

Fluency in English is required; additional languages are a plus; 2+ years in Fashion/Luxury retail; Bachelor's

Qualifications

• 2+ years’ experience in Fashion/Luxury sales.
• Bachelor’s Degree or equivalent preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self-reliant, friendly and patient.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Grant an outstanding service to the clients in compliance with the company guidelines.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools.
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch.
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input.
• Support the store operations activities.

Job description

FendiMaison in Dubai Mall is seeking a passionate Ambassador to elevate the luxury customer journey, to discover Brand DNA, build loyalty and recruit new clients to exceed individual and store sales goals. You will lead individual sales, upsell across categories, and deliver service aligned with guidelines while developing CRM-driven relationships and ensuring flawless store operations.

Fluency in English is required; additional languages are a plus; 2+ years in Fashion/Luxury retail; Bachelor's