Client Advisor

Fendi; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

FENDI is seeking a dedicated Ambassador for the Dubai Mall Boutique to deliver a luxurious customer journey aligned with Brand DNA. You will foster loyalty, recruit new clients and aim to exceed personal and store sales targets in a high-end environment.

Ideal candidates have 2+ years in fashion/luxury sales, strong English and a polished, professional presence. The role emphasizes CRM stewardship and collaboration with store operations.

Qualifications

• 2+ years’ experience in Fashion/Luxury sales.
• Bachelors degree or equivalent preferred.
• Excellent communication and professional presentation.

Responsibilities

• Lead individual sales and achieve targets.
• Upsell, cross-sell and multi-sell across product categories.
• Provide outstanding service following company guidelines.
• Strengthen relationships and grow loyal FENDI clients using CRM.
• Maintain CRM data, stock transfers and payments processes.
• Ensure high-quality customer service with professionalism.
• Support store operations activities.

Skills

Luxury sales

Upselling

Customer service

CRM tools

Communication

Fluent English

Education

Bachelor's degree

Job description

Job Description:

As a FENDI Ambassador in our Dubai Mall Boutique you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Job responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.