Luxury Automotive Service Advisor

Al Tayer Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Al Tayer Motors in Dubai seeks a Service Advisor to provide professional service for customers, record and organize quality repair and maintenance services, and enhance after sales revenue.

You will advise customers on current and future maintenance, coordinate with technicians, keep customers informed on progress, and build lasting relationships.

Requires vocational qualification in automotive trade or Diploma in Automobile Engineering and 2–5 years’ experience.

Qualifications

• Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate
• 2-5 years’ experience in automotive trade

Responsibilities

• Greet customers and discuss servicing and repair needs based on manufacturer recommendations.
• Record requirements clearly on the work order to avoid ambiguity.
• Explain job contents, costs, and obtain confirmation from the customer.
• Coordinate with technicians and monitor progress to ensure quality.
• Deliver vehicle with courteous service and secure customer satisfaction.
• Upsell service packages and accessories during service campaigns.
• Maintain backorder parts updates and follow up on delivery.

Skills

Customer service

Communication

Upselling

Documentation

Technical knowledge

Education

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Job description

Al Tayer Motors in Dubai seeks a Service Advisor to provide professional service for customers, record and organize quality repair and maintenance services, and enhance after sales revenue.

You will advise customers on current and future maintenance, coordinate with technicians, keep customers informed on progress, and build lasting relationships.

Requires vocational qualification in automotive trade or Diploma in Automobile Engineering and 2–5 years’ experience.