Luxury Auto Service Manager - Customer Experience Lead

Forthing UAE; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Oneroad Auto Service center in the United Arab Emirates seeks a seasoned service leader to drive customer satisfaction and premium service delivery. You will recruit, train, and mentor the service team, set performance goals, and align standards with business targets.

Responsibilities include monitoring service metrics, resolving escalated issues, and collaborating with other departments to improve efficiency. A background in luxury automotive brands and engineering is essential.

Qualifications

• Luxury brand experience required.
• Technical automotive knowledge and diagnosis skills.
• Strong people management and leadership skills.
• Ability to work independently with limited supervision.
• Experience managing and directing employees.
• Graduation in Auto Mechanical Engineering or equivalent.

Responsibilities

• Recruit, train, and mentor service representatives; conduct performance reviews.
• Address complex or escalated customer issues and establish protocols for prompt assistance.
• Monitor service metrics and drive continuous improvement.
• Align service standards with business goals and manage budgets.
• Develop premium service standards and procedures.
• Prepare reports to senior management on performance.

Skills

Leadership

Customer-focused

Independent working

People management

Automotive knowledge

Education

Auto Mechanical Engineering degree

Job description

Oneroad Auto Service center in the United Arab Emirates seeks a seasoned service leader to drive customer satisfaction and premium service delivery. You will recruit, train, and mentor the service team, set performance goals, and align standards with business targets.

Responsibilities include monitoring service metrics, resolving escalated issues, and collaborating with other departments to improve efficiency. A background in luxury automotive brands and engineering is essential.