Automotive Service Manager — Lead Team & Service Quality

Olipii; Dubai; On-site; AED 71,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Job summary

olipii, a leading automotive technology company in Dubai, seeks an Automotive Service Manager to lead the service department and ensure top-tier customer service and efficient operations. You will oversee service delivery, procedures, and team performance in a fast-paced environment.

Ideal candidates have 4–6 years of experience in automotive service management, strong leadership, and a customer-focused mindset. English fluency is required; ASE certification is a plus.

Qualifications

• 4–6 years of experience in automotive service management.
• Proven track record in leading a service team and achieving operational targets.
• Strong knowledge of automotive systems and technical troubleshooting.
• Excellent communication and customer service skills.
• Ability to analyze data and make strategic decisions.
• Proficiency in English.

Responsibilities

• Manage and lead the service team to deliver high-quality automotive services.
• Develop service procedures and ensure compliance with industry standards.
• Monitor service quality and customer satisfaction levels, implementing improvements as needed.
• Coordinate with the parts department to maintain adequate inventory levels.
• Handle customer inquiries and resolve any service-related issues promptly.
• Prepare reports on service department performance and financials.

Skills

Automotive systems knowledge

Service management

Data analysis

Inventory control

Customer relationship management

Leadership

Communication

Problem solving

Decision making

Financial acumen

Education

ASE Certification

Tools

CRM software

ERP / Service management software

Inventory management system

Job description

olipii, a leading automotive technology company in Dubai, seeks an Automotive Service Manager to lead the service department and ensure top-tier customer service and efficient operations. You will oversee service delivery, procedures, and team performance in a fast-paced environment.

Ideal candidates have 4–6 years of experience in automotive service management, strong leadership, and a customer-focused mindset. English fluency is required; ASE certification is a plus.