Lux Wellness Concierge | Guest Experience & Spa Services

Atlantis; Dubai; On-site; AED 72,540 - 106,020; Full time

Benefits offered by this job

Tax-free salary

Attractive benefits

World-class training programs

Career mobility within Kerzner International

Job summary

Atlantis is seeking a dynamic Wellness Experience Agent to enhance guest engagement within its luxury wellness team in Dubai. This role is tailored for hospitality professionals passionate about delivering five-star experiences in a high-end spa environment.

The ideal candidate will manage guest relationships, provide detailed information about wellness services, and ensure a seamless guest experience. A tax-free salary of 6,500 to 9,500 AED per month is offered, along with world-class development opportunities.

Qualifications

• Previous experience in a luxury spa, wellness resort, hotel spa, or high-end hospitality environment.
• Strong interpersonal and communication skills.
• Fluency in English required.

Responsibilities

• Welcome guests warmly across all contact points.
• Act as the primary point of contact for spa guests.
• Provide detailed information on wellness products and treatments.
• Coordinate guest bookings and requests.

Skills

Guest experience management

Wellness and spa service knowledge

Customer service and relationship building

Reservations coordination

Sales and upselling techniques

Professional communication

Job description

Atlantis is seeking a dynamic Wellness Experience Agent to enhance guest engagement within its luxury wellness team in Dubai. This role is tailored for hospitality professionals passionate about delivering five-star experiences in a high-end spa environment.

The ideal candidate will manage guest relationships, provide detailed information about wellness services, and ensure a seamless guest experience. A tax-free salary of 6,500 to 9,500 AED per month is offered, along with world-class development opportunities.