Wellness Experience Agent - Atlantis The Royal - Dubai, UAE

Atlantis; Dubai; On-site; AED 72,540 - 106,020; Full time

Benefits offered by this job

Tax-free salary

Attractive benefits

World-class training programs

Career mobility within Kerzner International

Job summary

Atlantis is seeking a dynamic Wellness Experience Agent to enhance guest engagement within its luxury wellness team in Dubai. This role is tailored for hospitality professionals passionate about delivering five-star experiences in a high-end spa environment.

The ideal candidate will manage guest relationships, provide detailed information about wellness services, and ensure a seamless guest experience. A tax-free salary of 6,500 to 9,500 AED per month is offered, along with world-class development opportunities.

Qualifications

• Previous experience in a luxury spa, wellness resort, hotel spa, or high-end hospitality environment.
• Strong interpersonal and communication skills.
• Fluency in English required.

Responsibilities

• Welcome guests warmly across all contact points.
• Act as the primary point of contact for spa guests.
• Provide detailed information on wellness products and treatments.
• Coordinate guest bookings and requests.

Skills

Guest experience management

Wellness and spa service knowledge

Customer service and relationship building

Reservations coordination

Sales and upselling techniques

Professional communication

Job description

Position Overview

Atlantis The Royal is seeking a dynamic and guest-focused Wellness Experience Agent to join its luxury wellness and spa team in Dubai. This role is ideal for hospitality professionals passionate about wellness, guest engagement, and delivering five-star experiences within a high-end spa environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Health, Wellness and Fitness
• Function: Guest Services-Concierge
• Salary: 6500-9500 AED per month (tax-free, market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Welcome guests warmly across all contact points including in person, phone, and digital channels.
• Act as the primary point of contact for spa and wellness guests.
• Provide detailed information on wellness products, treatments, and services.
• Coordinate guest bookings, requests, and movement within the facility.
• Manage schedules and ensure seamless guest flow throughout the spa.
• Maintain confidentiality and handle personal guest information with discretion.
• Create emotional connections that encourage repeat visits and guest loyalty.
• Support sales initiatives through effective upselling and service recommendations.

Ideal Profile

• Previous experience in a luxury spa, wellness resort, hotel spa, or high-end hospitality environment.
• Background in front office, guest relations, club lounge, or reservations is advantageous.
• Excellent personal presentation and grooming standards.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks in a fast-paced luxury setting.
• Computer literacy and confidence using booking or reservation systems.
• Fluency in English required.

Skills Set

• Guest experience management
• Wellness and spa service knowledge
• Customer service and relationship building
• Reservations coordination
• Sales and upselling techniques
• Professional communication

Why Join Us

Tax‑free salary with attractive benefits. Opportunity to work in an ultra‑luxury wellness destination. Access to world‑class training and development programs. Career mobility within Kerzner International. Multicultural and professional working environment.

About the Company

Atlantis The Royal, part of Kerzner International, is an ultra‑luxury experiential resort redefining hospitality in Dubai. With world‑class wellness facilities, Michelin‑star dining, and iconic architecture, Atlantis The Royal offers professionals a platform to grow their careers while delivering exceptional guest experiences in a globally recognized destination.