Lux Resort Host: Elite Guest Experience

Ennismore; Dubai; On-site; AED 9,000 - 13,000; Full time

Job summary

Banyan Tree Dubai is seeking a Resort Host at the front desk who will be the first point of contact for guests, ensuring a warm, seamless arrival and departure experience in line with Banyan Tree’s luxury standards.

You will handle check-in/check-out, guest inquiries, and support front office operations with attention to detail, coordinating with Housekeeping, Concierge, and F&B to deliver personalised service throughout the guest stay.

Qualifications

• Previous experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a luxury hotel or resort preferred.
• Strong knowledge of front office operations and guest service standards.
• Experience with hotel PMS systems (Opera or similar) is an advantage.
• Excellent spoken English; additional languages are beneficial.

Responsibilities

• Welcome guests and ensure a smooth check-in experience.
• Process check-ins and check-outs accurately using the hotel PMS system.
• Escort guests to rooms and direct them to resort areas as needed.
• Handle guest inquiries, requests and feedback with professionalism.
• Coordinate with Housekeeping, Concierge, and F&B teams to ensure seamless service.

Skills

Front desk operations

Guest service mindset

PMS systems knowledge

English proficiency

Tools

Opera PMS

Job description

Banyan Tree Dubai is seeking a Resort Host at the front desk who will be the first point of contact for guests, ensuring a warm, seamless arrival and departure experience in line with Banyan Tree’s luxury standards.

You will handle check-in/check-out, guest inquiries, and support front office operations with attention to detail, coordinating with Housekeeping, Concierge, and F&B to deliver personalised service throughout the guest stay.