Luxury Spa Concierge & Guest Experience Host

Tanqeeb; Abu Dhabi; On-site; AED 72,000 - 110,000; Full time

Job summary

Banyan Tree Dubai is seeking a Spa Receptionist to create a warm, seamless welcome for guests at the Spa. You will coordinate appointments, explain treatments, and support a luxury guest experience from inquiry to departure.

In this role, you will manage reservations, assist with payments, and liaise with Spa Therapists to ensure smooth guest flow while upholding Banyan Tree's standards of discretion and hospitality.

Qualifications

• Previous spa receptionist or front desk experience in luxury settings.
• Strong knowledge of spa services and guest expectations.
• Experience with reservations systems and payments.
• Excellent spoken English; additional languages are a plus.
• Well organized with attention to detail.

Responsibilities

• Greet guests warmly and provide a personalized first impression.
• Manage spa reservations, changes, and cancellations.
• Explain treatments, pricing, and promotions to guests.
• Coordinate with therapists for smooth schedules.
• Process payments and maintain accurate records.
• Maintain a clean, luxurious reception area.

Skills

Spa Reception

Front Desk

Guest Relations

English Proficiency

Tools

Reservations systems

Payment procedures

Job description

Banyan Tree Dubai is seeking a Spa Receptionist to create a warm, seamless welcome for guests at the Spa. You will coordinate appointments, explain treatments, and support a luxury guest experience from inquiry to departure.

In this role, you will manage reservations, assist with payments, and liaise with Spa Therapists to ensure smooth guest flow while upholding Banyan Tree's standards of discretion and hospitality.