Lux Resort Bell Service & Guest Concierge

InterContinental Hotels Group; Ras Al Khaimah; On-site; AED 47,000 - 69,000; Full time

Benefits offered by this job

Full uniform

Impressive room discounts

Training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa in Ras Al Khaimah is seeking a Bell Service Agent to welcome guests, assist with luggage, and provide information about facilities.

You will escort guests to rooms, respond to inquiries, coordinate with departments, and support check-ins/check-outs. The role requires good communication, organization, physical stamina, and a neat appearance, with shifts including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, preferably in hospitality.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Physical stamina to lift and carry luggage.
• Professional appearance and demeanor.
• Basic computer skills; knowledge of hotel management software is a plus.
• Knowledge of local attractions and transport options.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests on arrival.
• Assist guests with luggage.
• Provide information about hotel facilities and services.
• Escort guests to rooms and explain room features.
• Respond to guest inquiries and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Coordinate with other departments to meet guest needs.
• Assist with check-ins, check-outs, and phone calls.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

Physical stamina

Professional appearance

Basic computer skills

Knowledge of local attractions

Shift flexibility

Education

High school diploma or equivalent education

Tools

Hotel management software

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa in Ras Al Khaimah is seeking a Bell Service Agent to welcome guests, assist with luggage, and provide information about facilities.

You will escort guests to rooms, respond to inquiries, coordinate with departments, and support check-ins/check-outs. The role requires good communication, organization, physical stamina, and a neat appearance, with shifts including evenings, weekends, and holidays.