Luxury Bell Service Attendant

InterContinental Hotels Group; United Arab Emirates; On-site; AED 39,000 - 58,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa in United Arab Emirates is seeking a Bell Service Agent to warmly welcome guests on arrival, assist with luggage, and guide guests to their rooms. You will provide information on facilities, respond to inquiries, and coordinate with other departments to meet guest needs.

This role requires good communication, a neat appearance, and the ability to work flexible shifts.

Qualifications

• High school diploma or equivalent education.
• Previous customer service experience, preferably in a hotel or hospitality setting.
• Effective communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Physical stamina and the ability to lift and carry heavy luggage.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with hotel management software is a plus.
• Knowledge of local attractions and transportation options.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival
• Assist guests with their luggage
• Provide information about the hotel's facilities and services
• Escort guests to their rooms and explain room features
• Respond to guest inquiries and resolve issues promptly
• Maintain a clean and organized front desk area
• Coordinate with other hotel departments to meet guest needs
• Assist with check-ins, check-outs, and phone calls

Skills

Customer service

Communication

Multitasking

Appearance

Tech basics

Local knowledge

Shift flexibility

Physical stamina

Education

High school diploma or equivalent

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa in United Arab Emirates is seeking a Bell Service Agent to warmly welcome guests on arrival, assist with luggage, and guide guests to their rooms. You will provide information on facilities, respond to inquiries, and coordinate with other departments to meet guest needs.

This role requires good communication, a neat appearance, and the ability to work flexible shifts.