Bell Attendant: Exceptional Guest Service

Rotana Hotels; Ras Al Khaimah; On-site; AED 25,000 - 35,000; Full time

Job summary

Rotana Hotels in Ras Al Khaimah is seeking passionate Front Office professionals for the role of Bellboy. Your responsibilities will include welcoming guests, managing their luggage, and ensuring a smooth and memorable stay.

The ideal candidate must excel in communication and showcase a strong commitment to delivering exceptional customer service. Familiarity with hotel standards and local services is essential for this position.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain awareness of guest profile through Opera guest profile system.
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other deliveries immediately without delay in a professional manner.
• Ensure concierge desk and store room is clean tidy and well organized.

Job description

Rotana Hotels in Ras Al Khaimah is seeking passionate Front Office professionals for the role of Bellboy. Your responsibilities will include welcoming guests, managing their luggage, and ensuring a smooth and memorable stay.

The ideal candidate must excel in communication and showcase a strong commitment to delivering exceptional customer service. Familiarity with hotel standards and local services is essential for this position.