Luxury Resort Bell Service Associate

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 112,000 - 156,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training in the business

Job summary

IHG Hotels & Resorts on Hayat Island, Ras Al Khaimah Mina Al Arab Resort & Spa, is seeking a Bell Service Agent to welcome guests, assist with luggage, and guide guests through hotel facilities in a luxury beachfront setting.

The role involves escorting guests to rooms, answering inquiries, coordinating with other departments, and supporting check-ins and check-outs across shifts. A professional presence and hospitality mindset are essential.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience in hospitality is preferred.
• Effective communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities are required.
• Physical stamina to lift and carry heavy luggage.
• Professional appearance and demeanor is important.
• Basic computer skills and familiarity with hotel management software is a plus.
• Knowledge of local attractions and transportation options is beneficial.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests on arrival.
• Assist guests with their luggage.
• Provide information about hotel facilities and services.
• Escort guests to their rooms and explain room features.
• Respond to guest inquiries and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Coordinate with other hotel departments to meet guest needs.
• Assist with check-ins, check-outs, and phone calls.

Skills

Effective communication

Interpersonal skills

Organizational skills

Multitasking

Physical stamina

Professional appearance

Basic computer skills

Knowledge of local attractions

Flexibility to work various shifts

Education

High school diploma or equivalent

Job description

IHG Hotels & Resorts on Hayat Island, Ras Al Khaimah Mina Al Arab Resort & Spa, is seeking a Bell Service Agent to welcome guests, assist with luggage, and guide guests through hotel facilities in a luxury beachfront setting.

The role involves escorting guests to rooms, answering inquiries, coordinating with other departments, and supporting check-ins and check-outs across shifts. A professional presence and hospitality mindset are essential.