Lux Reservations Sales Agent | MOstay Perks & Growth

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 100,000 - 145,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Jumeira, Dubai is seeking a Reservations Sales Agent to join its Reservations team. You will manage guest room reservations, confirm availability, and explain rates and policies while addressing guest needs and requests with precision.

The role focuses on delivering exceptional service, maintaining product knowledge of facilities, and collaborating with Sales, Front Office and Banqueting to maximize guest satisfaction.

Qualifications

• Duties include processing and confirming guest room reservations, identifying guest needs.
• Explain guarantee, rate, and cancellation policies to callers.
• Document special requests and input reservations into the system.

Responsibilities

• Maintain effective communication on all reservations.
• Provide information on facilities and services and upsell where appropriate.
• Stay up to date with promotions, rate structures, and policies.

Job description

Mandarin Oriental Jumeira, Dubai is seeking a Reservations Sales Agent to join its Reservations team. You will manage guest room reservations, confirm availability, and explain rates and policies while addressing guest needs and requests with precision.

The role focuses on delivering exceptional service, maintaining product knowledge of facilities, and collaborating with Sales, Front Office and Banqueting to maximize guest satisfaction.