Luxury Reservations & Revenue Specialist

Raffles Hotels & Resorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across properties

Special dining discounts

Wellness discounts

Added luxuries

Job summary

Raffles Dubai, part of Raffles Hotels & Resorts, invites you to join as Reservations Agent to deliver luxury, personalized reservations for guests, partners and business sources. You will optimize revenue with effective selling, upsell higher room categories and ensure accuracy across all reservation details.

You will handle emails and calls with exemplary service, maintain PMS data meticulously and align with the Reservations & Revenue Management team on strategic initiatives and guest

Qualifications

• Diploma or Degree in Hotel Management or Hospitality Management (or equivalent).
• Equivalent relevant hospitality experience may be considered.
• Working knowledge of Opera PMS, Resaweb and Microsoft Office.

Responsibilities

• Handle reservation-related emails, calls and enquiries with professionalism and accuracy.
• Convert enquiries into confirmed reservations while upselling where appropriate.
• Maintain accurate guest and reservation data in the PMS with correct room category, rate and source.
• Provide personalized recommendations and coordinate pre-arrival requests with hotel departments.
• Support the Reservations & Revenue Management team in achieving targets and trends.

Skills

Fluent English

Commercial awareness

Sales mindset

Communication skills

Education

Diploma or Degree in Hotel Management

Tools

Opera Cloud PMS

Resaweb

Microsoft Office

Job description

Raffles Dubai, part of Raffles Hotels & Resorts, invites you to join as Reservations Agent to deliver luxury, personalized reservations for guests, partners and business sources. You will optimize revenue with effective selling, upsell higher room categories and ensure accuracy across all reservation details.

You will handle emails and calls with exemplary service, maintain PMS data meticulously and align with the Reservations & Revenue Management team on strategic initiatives and guest