Lux Reservations Specialist

Careers at UAE; Dubai; On-site; AED 133,920 - 167,400; Full time

Benefits offered by this job

Learning & Development programs

MOstay program for complimentary nights

Health benefits and wellness programs

Comfortable accommodation and duty meals

Competitive salary package

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Reservations Sales Agent to join the Reservations team. The role involves managing guest room reservations, handling inquiries, and maintaining knowledge of hotel promotions. Ideal candidates will have at least 1 year of hospitality experience, particularly in reservations or front office roles. Benefits include competitive salary, wellness programs, and opportunities for learning and development within a leading hotel brand.

Qualifications

• At least 1 year of experience in hospitality or administrative roles, preferably in Reservations or Front Office.
• Previous experience in 5-star hotels, ideally in the GCC.

Responsibilities

• Manage guest room reservations by confirming details and explaining rates.
• Handle guest inquiries, special requests, and complaints.
• Maintain up-to-date knowledge of hotel promotions and facilities.
• Support departmental goals by adhering to brand standards.
• Coordinate with Sales, Front Office, and Banqueting departments.

Skills

Customer service skills

Effective communication

Detail-oriented

Problem-solving

Education

Educational background in hospitality or business management

Tools

PMS systems

MS Office

Job description

Mandarin Oriental Downtown, Dubai is seeking a Reservations Sales Agent to join the Reservations team. The role involves managing guest room reservations, handling inquiries, and maintaining knowledge of hotel promotions. Ideal candidates will have at least 1 year of hospitality experience, particularly in reservations or front office roles. Benefits include competitive salary, wellness programs, and opportunities for learning and development within a leading hotel brand.