Reservations Sales Agent

Careers at UAE; Dubai; On-site; AED 133,920 - 167,400; Full time

Benefits offered by this job

Learning & Development programs

MOstay program for complimentary nights

Health benefits and wellness programs

Comfortable accommodation and duty meals

Competitive salary package

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Reservations Sales Agent to join the Reservations team. The role involves managing guest room reservations, handling inquiries, and maintaining knowledge of hotel promotions. Ideal candidates will have at least 1 year of hospitality experience, particularly in reservations or front office roles. Benefits include competitive salary, wellness programs, and opportunities for learning and development within a leading hotel brand.

Qualifications

• At least 1 year of experience in hospitality or administrative roles, preferably in Reservations or Front Office.
• Previous experience in 5-star hotels, ideally in the GCC.

Responsibilities

• Manage guest room reservations by confirming details and explaining rates.
• Handle guest inquiries, special requests, and complaints.
• Maintain up-to-date knowledge of hotel promotions and facilities.
• Support departmental goals by adhering to brand standards.
• Coordinate with Sales, Front Office, and Banqueting departments.

Skills

Customer service skills

Effective communication

Detail-oriented

Problem-solving

Education

Educational background in hospitality or business management

Tools

PMS systems

MS Office

Job description

Reservations Sales Agent

Mandarin Oriental Downtown, Dubai is looking for a Reservations Sales Agent to join our Reservations team.

As a member of the Reservations department, you will maintain effective communication on all reservations to ensure smooth and efficient service delivery. You report to the Reservations Supervisor.

Responsibilities

• Manage guest room reservations by confirming details, verifying availability, and explaining rates, guarantees, and cancellation policies.
• Handle guest inquiries, special requests, complaints, and visa arrangements while ensuring timely and accurate communication.
• Maintain up-to-date knowledge of hotel promotions, facilities, and rate structures, ensuring proper application of rate management and reservation standards.
• Support departmental goals by adhering to brand standards (LQE, MOQA, Forbes) and delivering service excellence to enhance customer satisfaction and loyalty.
• Coordinate closely with departments such as Sales, Front Office, and Banqueting; participate in site visits, client entertainment, and joint sales calls.
• Maintain accurate records and systems, ensure booking data is correct, and attend regular departmental meetings and training sessions.

Qualifications

• Strong ability to understand guest needs and deliver exceptional service independently.
• Clear and effective communication skills in English.
• Friendly, detail-oriented, and professional with a positive, can‑do attitude.
• At least 1 year of experience in hospitality or administrative roles, preferably in Reservations or Front Office.
• Previous experience in 5‑star hotels, ideally in the GCC, with knowledge of PMS systems and MS Office.
• Educational background in hospitality or business management; hotel pre‑opening experience is an advantage.

Benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #Mofamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle‑free.
• Competitive Salary and Benefits. We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well‑being and stability.