Lux Lounge Hostess — Delight Guests & Reservations

Mandarin Oriental Group; Dubai Emirate; On-site; AED 70,000 - 100,000; Full time

Job summary

Mandarin Oriental Jumeira, Dubai, within the Noor Lounge Team, is seeking a Hostess to manage reservations and warmly welcome guests, ensuring a delightful experience throughout their visit.

The role requires strong English communication, high-end service standards, and the ability to maintain accurate guest preferences in the system. The hostess may assist with additional outlets and tasks under supervision.

Qualifications

• Experience in guest-facing roles in luxury/hospitality preferred.
• Strong communication and telephone etiquette.
• Ability to handle reservations and guest preferences.
• Excellent grooming and professional appearance.

Responsibilities

• Take reservations by phone, email, or in person and update the reservations system.
• Welcome and escort guests to ensure a delightful experience.
• Maintain accurate guest details and preferences in the database.
• Assist with billing and guest requests as required.
• Ensure outlets and public areas are clean and presentable.

Skills

Customer service

English communication

Phone etiquette

Guest relations

Education

High School diploma

Tools

Table management system

Job description

Mandarin Oriental Jumeira, Dubai, within the Noor Lounge Team, is seeking a Hostess to manage reservations and warmly welcome guests, ensuring a delightful experience throughout their visit.

The role requires strong English communication, high-end service standards, and the ability to maintain accurate guest preferences in the system. The hostess may assist with additional outlets and tasks under supervision.