Elite Club Lounge Host: Guest Experience & Upsell
Club Lounge Ambassador (Russian Speaking) - Mandarin Oriental Jumeira, Dubai
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Job summary
Mandarin Oriental Jumeira, Dubai is seeking a Club Lounge Ambassador fluent in Russian to join our luxury hospitality team. You will embody the Club Lounge concept, guiding guests through our beverage and canape offerings and ensuring personalised service that reflects MOHG standards.
Ideal candidates will have at least one year in high-end hospitality, strong guest communication skills, and fluency in an additional European language besides English.
Qualifications
- Minimum of one year experience in a 5-star hotel, luxury retail, agency or marketing environment in a similar role.
- Experience in Club Lounge in a luxury hotel environment and fluency in at least one European language besides English.
Responsibilities
- Understand outlet concept and food & beverage offerings and explain to guests.
- Maintain mise en place across shifts and during service; perform front and back of house cleaning and equipment preparation.
- Operate POS to process food and beverage orders, deliver service, and upsell to guests.
- Handle billing according to hotel standards and cashiering policies.
- Ensure dishes are presented per hotel standards and MOHG guidelines.
- Assist in stock picking and organization of linen, beverages, and other supplies.
- Communicate guest preferences to management and kitchen colleagues.
Skills
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Job description
Mandarin Oriental Jumeira, Dubai is seeking a Club Lounge Ambassador fluent in Russian to join our luxury hospitality team. You will embody the Club Lounge concept, guiding guests through our beverage and canape offerings and ensuring personalised service that reflects MOHG standards.
Ideal candidates will have at least one year in high-end hospitality, strong guest communication skills, and fluency in an additional European language besides English.
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