Luxury Lounge Hostess: Reservations & Guest Delight

Mandarin Oriental Hotel Group; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

Mandarin Oriental Jumeira, Dubai, is seeking a Hostess for Noor Lounge to manage reservations, maintain the reservation system and guest preferences, and warmly welcome and escort guests to ensure a memorable experience.

You will explain menus and promotions, update seating plans, assist with smooth service, handle billing when required, address guest feedback with the Outlet Manager, and uphold the hotel\'s grooming and professional image while collaborating with colleagues.

Qualifications

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality Hotel Business Management preferred.
• Experience as Hostess in a high-volume restaurant.
• Minimum 2 years experience in a luxury hotel environment.
• Ability to understand guest needs and deliver superior service.
• Ability to work long hours with strong focus on operational excellence.
• Familiar with Table Management System procedures.
• Knowledge of bar service procedures and standards.

Responsibilities

• Take reservations by phone, email, website, or in person and manage the reservation system.
• Welcome and escort guests to their tables and ensure a warm, professional greeting.
• Explain menus and promotions and upsell beverages as per service sequence.
• Maintain accurate seating plans, update table counts, and coordinate with outlets.
• Handle billing according to hotel standards when required and address guest feedback.
• Ensure cleanliness and grooming standards; communicate guest preferences to colleagues.
• Assist other outlets as required and contribute to a cohesive service team.

Skills

Guest service

Communication

Teamwork

Flexible hours

Multitasking

Education

High School diploma

Hospitality degree / HND

Tools

Table Management System

POS / cashiering

Job description

Mandarin Oriental Jumeira, Dubai, is seeking a Hostess for Noor Lounge to manage reservations, maintain the reservation system and guest preferences, and warmly welcome and escort guests to ensure a memorable experience.

You will explain menus and promotions, update seating plans, assist with smooth service, handle billing when required, address guest feedback with the Outlet Manager, and uphold the hotel\'s grooming and professional image while collaborating with colleagues.