Luxury Hotel Hostess - Noor Lounge, Dubai

Mandarin Oriental; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Wellness program

Job summary

Mandarin Oriental Jumeira, Dubai is seeking a Hostess for the Noor Lounge team. The role focuses on managing reservations, welcoming guests, and ensuring a seamless dining experience with attention to guest preferences.

The ideal candidate will have luxury-hotel experience, strong English communication skills, and a professional appearance. We value teamwork, integrity, and a guest-centric mindset.

Qualifications

• Minimum 2 years’ experience as Hostess in a luxury hotel environment.
• Excellent English verbal and written communication skills.
• Able to explain menu concepts and promotions to guests.

Responsibilities

• Manage reservations by phone, email, and online bookings.
• Welcome and escort guests, ensuring a warm, professional experience.
• Maintain accurate guest preferences in the system and relay to staff.
• Contribute to seating plans and optimize guest flow during service periods.
• Ensure cleanliness and presentation of outlets and menus.
• Provide friendly farewell and collect guest feedback for improvement.

Skills

Customer service

English fluency

Telephone etiquette

Multilingual (Russian preferred)

Education

High school diploma or equivalent

Hospitality diploma (preferred)

Tools

Table management system

Job description

Mandarin Oriental Jumeira, Dubai is seeking a Hostess for the Noor Lounge team. The role focuses on managing reservations, welcoming guests, and ensuring a seamless dining experience with attention to guest preferences.

The ideal candidate will have luxury-hotel experience, strong English communication skills, and a professional appearance. We value teamwork, integrity, and a guest-centric mindset.