Hostess, Noor Lounge (Russian Speaking)

Mandarin Oriental Hotel Group; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

Mandarin Oriental Jumeira, Dubai, is seeking a Hostess for Noor Lounge to manage reservations, maintain the reservation system and guest preferences, and warmly welcome and escort guests to ensure a memorable experience.

You will explain menus and promotions, update seating plans, assist with smooth service, handle billing when required, address guest feedback with the Outlet Manager, and uphold the hotel\'s grooming and professional image while collaborating with colleagues.

Qualifications

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality Hotel Business Management preferred.
• Experience as Hostess in a high-volume restaurant.
• Minimum 2 years experience in a luxury hotel environment.
• Ability to understand guest needs and deliver superior service.
• Ability to work long hours with strong focus on operational excellence.
• Familiar with Table Management System procedures.
• Knowledge of bar service procedures and standards.

Responsibilities

• Take reservations by phone, email, website, or in person and manage the reservation system.
• Welcome and escort guests to their tables and ensure a warm, professional greeting.
• Explain menus and promotions and upsell beverages as per service sequence.
• Maintain accurate seating plans, update table counts, and coordinate with outlets.
• Handle billing according to hotel standards when required and address guest feedback.
• Ensure cleanliness and grooming standards; communicate guest preferences to colleagues.
• Assist other outlets as required and contribute to a cohesive service team.

Skills

Guest service

Communication

Teamwork

Flexible hours

Multitasking

Education

High School diploma

Hospitality degree / HND

Tools

Table Management System

POS / cashiering

Job description

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Noor Lounge Team the Hostess will take reservations for the outlet and if required for any other outlets and manage and maintain the reservation system including the database with respective guest preferences. Furthermore the hostess welcomes and escorts visitors with the overall objective to delight and satisfy each and every guest. If necessary she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.

As Hostess Noor Lounge you will be responsible for the following duties

Have a very good understanding of the outlet s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests. Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated. Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place. To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period. Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible. Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she he will assist and reasonably escort and direct the patron to other destinations within the hotel. Ensure accuracy of all menus; current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately. Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station. Perform any tasks related to billing according to hotel standards and cashiering policies if required. Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager. To bid friendly farewell to guests and sincerely thank them for their visit. Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state. Ensure that the uniform provided is kept clean, presentable and in good condition. ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets. Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues. Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known such as allergies. Be committed to being a team player proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking clearing of table or serving food if required. Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and always maintained to reflect an image of professionalism and care. Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest. Report critical situations such as intoxicated guests or aggressive behaviour to managers or security immediately. Be able to converse well in English and preferably other languages in verbal and written format and present and recommend menus to the guest. Have a natural warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. Create WOW moments to surprise and delight guests in the outlet through gestures and other actions. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences LQEs the MOHG Pillars and the respective service standards of MOQA. Proactively gather and record guest s preference to superiors and act upon them whenever known and maintain the database.

As Hostess Noor Lounge we expect from you

• High School qualification or equivalent is preferred
• Degree or Higher National Diploma in Hospitality Hotel Business Management is preferred
• Experience as Hostess in a high-volume restaurant with highest levels of service is preferred
• Minimum 2 years experience working as Hostess in a luxury hotel environment
• Ability to understand guest needs and to deliver superior customer service
• Ability to work long hours with a strong focus on operational excellence
• Familiar with Table Management System procedures is preferred
• Knowledge of bar service procedures and standards is preferred